How Swiggy is using AI to Level Up their Customer Experience?
Introduction
In recent years, Swiggy has become one of the most popular food delivery services in India. But How does Swiggy manage to keep their customers happy? and How swiggy uses AI ? It turns out, a big part of it is thanks to their use of Artificial Intelligence (AI). AI is the main Highlight of the swiggy’s Sucess. With their convenient app and wide selection of restaurants, it’s no wonder they have such a large customer base.
Here are five ways How Swiggy uses ai? to level up their customer experience:
1. Automated order taking and processing
Swiggy has developed an AI-powered chatbot that takes and processes orders from customers. The bot is available 24/7 and can understand and respond to natural language queries. This has helped Swiggy to automate its order taking and processing, making the whole experience more efficient and hassle-free for customers.
2. Food recommendations
Swiggy’s AI-powered recommendations engine suggests dishes to customers based on their past orders and preferences. This helps customers discover new dishes that they might like and also saves them time in browsing the menus of different restaurants.
3. Personalised Discounts and Offers
Swiggy uses AI to personalise Discounts and offers for its Customers. The platform takes into account a Customer’s Order history, location, and other factors to generate personalised coupons and deals. This helps Swiggy to provide more relevant and targeted offers to its customers, leading to higher customer satisfaction.
4. Improved Customer Support
Finally, Swiggy’s use of AI has also led to improved customer support. AI-powered chat bots can handle customer queries 24/7, which has helped to improve customer satisfaction.
5. Fraud Detection
Swiggy’s AI-powered fraud Detection system helps to identify and prevent fraudulent activities on the platform. This includes things like fake reviews, restaurant fraud, and delivery executive fraud. This helps to create a safer and more trustworthy experience for Swiggy’s customers.
Conclusion
Overall, Swiggy’s use of AI has led to a Better Customer experience. With Automated Order tracking, food recommendations, personalised discounts, and improved customer support, Swiggy is making it easier than ever for Customers to get the food they want.
